GENERAL QUESTIONS

1. How Does the Process Work?

Learn EXACTLY how our process works and how we create your custom art!

2.What is the best way to contact you with questions?

We love to hear from you! For the quickest response, click on the live chat box to get answers immediately! You can also use this form or send an email to hello@mishu.com.au

FUN STUFF & MISC

3. What types of pens do you suggest for your guest books?

To make sure guests’ loving messages last and last, you’ll definitely want to use archival quality gel pens, paint pens or markers are also work well!

4. Can you give me more info for choosing a guest book alternative print size and material?

Yes, we can!

- Guest Book Signature Size:

  • 2-30 Guests: 11x14"
  • 30-75 Guests: 16x20"
  • 75-150 Guests: 18x24"
  • 150-200 Guests: 20x30"
  • 200-300 Guests 24x36"
  • 300+ Guests: Please contact us

- Signage Size:

  • Welcome sign: 16x20 - 18x24"
  • Signature Drinks: 8x10 (1 drink) • 11x14 (2 or 3 drinks)  
  • Sign our guest book, Cards & Gifts, and other simple text signs: 8x10

TIMELINES

5. What is your turnaround time for my order?

Standard turnaround is 4 weeks from date of purchase to when you receive your final piece in hand. For digital files it is 2 weeks with standard turnaround.

Digital files are a great option for last-minute orders, or if you wish to use your own print vendor. If you’d like to print your files at a local shop, we suggest contacting FedEx, Office Max, Costco, Walmart, or CVS. Call ahead to make sure they offer the printing options you are interested in. If you choose to do your printing online, you can use sites such as Zazzle, Short Run Prints, or Vistaprint.

What happens after I place an order?

Our process has been tried and tested for customer satisfaction! Here’s what you can expect after you place an order:

  1.  You will instantly receive a form via email that allows you to provide us with all of the information and/or photos we need. Please make sure every detail—such as names, dates, and addresses—is correct. Our designers will use this info exactly as it appears on this form.
  2.  A digital proof will be emailed to you within the proof processing time you selected at checkout.
  3.  You send back edits, we send you updated proofs! Three rounds of proofing are included, and additional rounds can be purchased. Each round usually takes about 1 to 2 days.
  4.  Once proofs are approved, we will send your order to print. Printing and shipping on most items takes 8 business days. If you purchased a digital design, you’ll receive final files via email.

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